Cookie Policy

Last Updated: March 15, 2025

At PortalHubNetwork, we believe in being upfront about how our website works. This policy explains what happens behind the scenes when you visit portalhubnetwork.com. We use various tracking technologies — yes, including cookies — to make your experience smoother and to understand how people interact with our English pronunciation learning platform.

You're in control here. We'll show you exactly what we track, why we do it, and how you can manage your preferences.

What Are Cookies Anyway?

Cookies are small text files that get stored on your device when you visit websites. Think of them as digital sticky notes that help websites remember things about you — like your language preference or what's in your cart.

They don't damage your computer or spread viruses. Mostly, they just sit there quietly doing their job. Some stick around for years, others disappear the moment you close your browser.

How We Use Tracking Technologies

We use several types of tracking on portalhubnetwork.com. Each serves a different purpose, and understanding them helps you make informed choices about your privacy.

Essential Tracking

These are non-negotiable. They keep the website functioning properly — handling your login session, remembering your security settings, and making sure forms work correctly. Without these, the site basically falls apart. They expire when you close your browser or after a short session.

Functional Tracking

These remember your preferences. Maybe you adjusted the audio playback speed in our pronunciation exercises, or you prefer seeing examples in a certain format. These cookies save those choices so you don't have to reset everything each visit. They typically last several months.

Analytics Tracking

We use these to understand patterns. Which pronunciation lessons do students spend the most time on? Where do people get stuck? What pages load too slowly? This data — collected anonymously — helps us improve the learning experience. These usually stick around for up to two years.

Marketing Tracking

These help us understand which of our outreach efforts actually work. If you signed up after seeing a specific ad campaign, we'd like to know that. It helps us invest resources wisely. You can opt out of these without affecting your ability to use our services.

Specific Ways We Track Your Activity

  • Keeping you logged into your student account as you move between lessons
  • Remembering which pronunciation modules you've already completed
  • Storing your audio playback preferences and interface settings
  • Analyzing which lesson formats students find most helpful
  • Understanding traffic patterns to optimize server performance
  • Measuring effectiveness of our marketing communications
  • Providing personalized lesson recommendations based on your progress
  • Detecting and preventing fraudulent account activity

Managing Your Preferences

You have several options for controlling how we track your activity. The most straightforward approach is through your browser settings.

Browser-Level Controls

Most modern browsers let you block or delete cookies. Here's the catch though — blocking all cookies will likely break parts of our website. You might find yourself logged out constantly or unable to save your progress.

A smarter approach: configure your browser to accept essential cookies but block third-party tracking. Most browsers now offer this middle-ground option in their privacy settings.

Look for privacy or security settings in your browser menu. The exact location varies, but it's usually under preferences or settings. From there, you can view existing cookies, delete specific ones, or set rules for future tracking.

Important: If you use multiple devices or browsers to access PortalHubNetwork, you'll need to adjust settings on each one separately. Cookie preferences don't sync across different browsers or devices automatically.

Data Retention Timeline

We don't keep tracking data forever. Different types of information have different shelf lives based on their purpose.

Session Cookies: Until browser closes
These handle your active login session and disappear when you shut down your browser completely.
Preference Cookies: 12 months
Your saved settings and interface preferences stick around for a year, then refresh when you visit again.
Analytics Data: 24 months
Aggregated usage patterns are kept for two years to identify long-term trends in learning behavior.
Marketing Cookies: 6 months
Campaign tracking expires after half a year, as older attribution data becomes less relevant.

Third-Party Services

We work with external providers for certain functions — payment processing, email delivery, analytics. These services may set their own tracking cookies when you interact with them through our site.

We choose partners carefully, but we can't control their tracking practices directly. Each third-party service operates under its own privacy policy. We recommend reviewing the policies of any external service you interact with through our platform.

Updates to This Policy

Technology changes. Regulations evolve. We update this policy periodically to reflect new realities. When we make substantial changes — not just typo fixes — we'll update the date at the top and notify active users through email.

Checking back occasionally makes sense, especially if privacy matters to you. We'll never make sneaky changes without disclosure.

Questions About Our Tracking Practices?

We're here to clarify anything that seems unclear or overly technical. Reach out through any of these channels:

  • Email: help@portalhubnetwork.com
  • Phone: +886908290558
  • Address: No. 570, Wujia 2nd Rd, Fengshan District, Kaohsiung City, Taiwan 830

We typically respond to privacy inquiries within two business days. More complex questions might take a bit longer, but we'll acknowledge your message quickly and give you a realistic timeline.