Information We Collect

We collect different types of information depending on how you use our services. Understanding what we gather helps you make informed decisions about your data.

Personal Identification Information

When you register for our courses or contact us, we collect:

• Full name and preferred name for class purposes
• Email address for communication and course materials
• Phone number for important updates and scheduling
• Mailing address for certificate delivery when applicable
• Date of birth to ensure appropriate course placement
• Educational background relevant to language learning

Learning Data and Progress Information

To provide effective instruction, we track:

• Voice recordings of pronunciation exercises (with your explicit consent)
• Assessment results and progress metrics
• Course completion status and certificate information
• Attendance records for scheduled sessions
• Learning preferences and feedback you provide
• Communication history with instructors and support staff

Technical Information

Our website automatically collects certain technical data:

• IP address and general location information
• Browser type and operating system details
• Pages visited and time spent on our site
• Referring website or source of visit
• Device information for optimal content delivery

How We Use Your Information

We don't collect data just to have it. Everything we gather serves specific purposes that benefit your learning experience.

Legal Basis for Processing

Under Taiwan's Personal Data Protection Act, we process your information based on:

• Contractual necessity: Processing required to deliver the courses you enrolled in
• Consent: Explicit permission you provide for specific uses like voice recording analysis
• Legitimate interests: Reasonable business needs like fraud prevention and service improvement
• Legal obligations: Compliance with Taiwan regulations and tax requirements

Data Sharing and Third Parties

We work with select partners to operate our services effectively. Here's who might access your data and why:

Service Providers

We share limited information with trusted vendors who help us run our platform:

• Cloud storage providers: Store course materials and recordings securely
• Email service providers: Send course updates and communications
• Payment processors: Handle enrollment fees and transactions
• Video conferencing platforms: Facilitate online classes (when applicable)

All third-party providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Taiwan law, court order, or government request. We'll notify you of such disclosures unless legally prohibited.

What We Don't Share

• We don't sell or rent your personal information to marketers
• We don't share your learning progress with employers without your written consent
• We don't use your voice recordings for purposes beyond instruction and assessment

Data Security Measures

Protecting your information is something we take personally. Our security practices include:

• Encryption: All data transmitted between your device and our servers uses industry-standard encryption
• Access controls: Only authorized staff can access personal information, and only when necessary
• Regular security audits: We review and update our security practices quarterly
• Secure storage: Data is stored on servers with physical and digital security measures
• Staff training: All team members receive regular privacy and security training

While we implement strong protections, no internet transmission is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your account.

Your Rights and Choices

Taiwan's Personal Data Protection Act gives you significant control over your information. You have the right to:

Access and Portability

Request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days.

Correction and Updates

Ask us to correct inaccurate information or update outdated details at any time through your account settings or by contacting us directly.

Deletion Requests

Request deletion of your personal information, subject to certain limitations:

Consent Withdrawal

Withdraw consent for specific data uses (like marketing communications) without affecting your course enrollment. Note that some processing is necessary to provide our services.

Processing Restrictions

Request that we limit how we use your data in certain circumstances, such as when you're disputing data accuracy.

Data Retention Periods

We don't keep your information longer than necessary. Our retention schedule:

After retention periods expire, we securely delete or anonymize your data. You can request early deletion in some cases.

Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Here's what you should know:

Essential Cookies

Required for basic site functionality like maintaining your login session and remembering your preferences. These can't be disabled without affecting site usability.

Analytics Cookies

Help us understand how visitors use our site so we can make improvements. These collect anonymized data about page views and user flows.

Managing Cookies

Most browsers let you control cookies through settings. Blocking cookies may limit some site features. You can delete cookies at any time through your browser.

Children's Privacy

Our courses are designed for adults and teenagers aged 13 and older. For students under 18 in Taiwan:

• We require parental consent before collecting personal information
• Parents can access, modify, or delete their child's information at any time
• We limit data collection to what's necessary for educational purposes
• Voice recordings of minors require explicit parental permission

If you believe we've inadvertently collected information from a child without proper consent, contact us immediately for removal.

International Data Transfers

While PortalHubNetwork primarily serves students in Taiwan, some of our service providers may process data outside Taiwan. When this occurs:

• We ensure adequate protection through contractual safeguards
• Data transfers comply with Taiwan's cross-border data protection requirements
• We work only with providers in jurisdictions with adequate privacy protections
• You can request information about specific transfer mechanisms we use

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll update the "Last Updated" date at the top of this page
• We'll notify active students via email about material changes
• We'll post a notice on our website for 30 days after updates
• Continued use of our services after changes indicates acceptance

We encourage you to review this policy whenever you visit our site. Major revisions will require your renewed consent where legally required.

Complaints and Disputes

If you're concerned about how we've handled your personal information:

1. Contact our privacy team first using the details below
2. We'll investigate and respond within 30 days
3. If unsatisfied with our response, you can file a complaint with Taiwan's National Development Council
4. You always retain the right to seek legal remedies under Taiwan law